What should I do if my account is locked?

If your account is locked due to a potential security concern, follow these steps to regain access:

1. Contact Customer Support: Call our support team at 1818000 to identify the issue and receive guidance on unlocking your account.
2. Visit a Branch: If the issue persists, visit the nearest Al Nada branch with your Civil ID for in-person assistance.

Our dedicated team is here to help you resolve the issue and restore access to your account promptly.