What should I do if my device is blocked?

If your device is blocked due to security concerns or policy violations, follow these steps to regain access:

1. Contact Customer Support: Call our support team at 1818000 to understand the reason for the block and receive guidance on resolving the issue.
2. Try Another Device: Attempt to access your account from a different device while addressing the blocked device issue with support.
3. Visit a Branch: If the problem persists, visit the nearest Al Nada branch with your Civil ID for in-person assistance.

Our customer support team at 1818000 is ready to assist you in resolving the issue promptly.